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1: How often do you watch a TV-program during its scheduled broadcast time?
- 2: How often do you surf the Internet with...
- 1: Mobile phone
- 2: Mobile broadband
- 3: Fixed/wireless broadband
3: What functions must your next mobile phone have?
4: What functions do you desire in a mobile phone?
- 5: Do you currently use the following more. less. or just as much as last year?
- 1: Tv
- 2: Desktop computer
- 3: Laptop
- 4: Mobile broadband
- 5: Mobile phone
- 6: Portable music player (MP3 - player/iPod)
- 7: TV/computer games
- 8: Stereo
- 9: Video on demand*
6: Which of the following stresses you the most?
7: How many old mobile phones do you have laying around at home that are not being used?
8: During the past week have you intentionally* turned off your mobile phone or been without Internet access?
9: Do you regularly save information on your mobile phone elsewhere. e.g. on your computer?
10: Do you back up data (e.g. documents. images. music or movie clips) stored on your private computer?
11: How would you prefer to back up the data on your private computer?
12: Why would you choose to back up data on the Internet?
13: Why would you choose not to back up data on the Internet?
- 14: How do you get movies. music and/or games when at home?
- 1: Movies
- 2: Music
- 3: Games
- 15: How would you prefer to get movies. music and/or games when at home?
- 1: Movies
- 2: Music
- 3: Games
16: How often do you play video/computer games?
17: What kind of games do you play the most?
18: What benefits do you see with streaming movies directly to your TV via broadband (video on demand). compared to downloading movies illegally via file sharing?
19: How do you mainly play music at home?
- 20: How many different e-mail addresses. telephone numbers and social websites do you use each week?
- 1: Your own e-mail addresses
- 2: Your own telephone numbers
- 3: Your own user accounts on social sites (e.g. Facebook. Twitter)
21: Which of the following do you do every day?
22: What do you expect to be permitted to do at work?
- 23: In what way does modern communication (mobile phone. the Internet. etc.) affect your life?
- 1: A Makes life easier B Makes life more complicated
- 2: A Makes life less lonely. B Makes life lonelier
- 3: A Gives me control over my life. B Modern communication controls my life
24: Which of the following do you hope have disappeared by 2015?
25: Which of the following activities have you done on the Internet during the past year?
26: How important is it that companies actively try to engage in a dialogue with their customers about their products/services?
27: How would you prefer to conduct a dialogue with a company that you are a customer of. or are thinking about becoming a customer of?
28: Would you like to influence the development and design of company products/services more?
- 29: As a customer. how important is it for you that companies ...
- 1: Generate profits for their owners
- 2: Offer good products/services
- 3: Act according to a set of sound values and ethical guidelines
- 4: Act in a sustainable. environmentally friendly way
- 5: Strive for diversity and equality
- 6: Become involved in local community activities
30: To what extent does your job demand that you have fast broadband at home?
- 31: Which of the following benefits do you have. or want to discuss. during your next salary negotiation?
- 1: Extra vacation days
- 2: Pension
- 3: Free broadband at home
- 4: Free cleaning service at home
- 5: Health benefits
32: Do you think your employer should pay for your broadband at home?
- 33: After how long time does your confidence in a company decrease. when you are...
- 1: Waiting for a company’s website to load in your web browser
- 2: Looking for something on a company website
- 3: Waiting in a company customer service telephone cue
- 4: Waiting for help in a shop
- 34: How important are the following for your confidence in a company?
- 1: That it is easy to find contact information on the company’s website
- 2: That I get a fast answer when I contact the company
- 3: That I get personal contact when I contact the company
- 4: That the company has good customer reviews
- 5: That the company openly responds to customer reviews
- 6: That the company offers many contact possibilities (e.g. e-mail. telephone. social web sites)
35: Who would you first turn to if you had problems with a service or product?
36: Which of the following would you rather pay to get access to?
37: Which of the following would you consider paying for to gain access to via broadband?
- 38: About how many people you can communicate with an average week?
- 1: Face to Face
- 2: Non-physical communication. eg. phone calls. SMS. email. social sites. instant messaging (IM)